Contact TruLine Medical
Effective Date: April 2026
Last Updated: April 2026
TruLine Medical is committed to providing professional, responsive support to licensed healthcare professionals, medical practices, research laboratories, and other approved organizations. Whether you need assistance with account registration, order requests, shipping, or general inquiries, our team is here to help.
New Customer?
To purchase from TruLine Medical, you’ll first need to create an account and complete our verification process. Once your account has been approved, you’ll be able to log in, submit order requests, and receive invoices electronically for payment.
Depending on your organization, verification may include confirmation of business information, professional credentials, National Provider Identifier (NPI), or other documentation necessary to approve your account.
General Contact Information
TruLine Medical
9530 Hageman Rd Ste B
Bakersfield, CA 93312
Email: [email protected]
Phone: (877) 978-7836
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM Pacific Time
Closed on federal holidays.
Order & Account Support
For the fastest assistance, please include your business name, account email, order number, or invoice number when contacting our support team.
Our team can assist with:
- New account registration
- Account verification
- Ordering assistance
- Invoice questions
- Order status updates
- General customer support
Order & Shipping Support
If you have a question regarding shipment tracking, delivery status, damaged shipments, or an order issue, please contact us as soon as possible after delivery or attempted delivery.
Please include your order number, tracking number (if available), and photographs of any damaged packaging or products to help us resolve your request as quickly as possible.
Complete shipping information is available in our Shipping, Delivery & Returns policy.
Response Times
We strive to respond to all customer inquiries within one business day. Response times may vary during weekends, holidays, or periods of high inquiry volume.
Additional Information
For additional information regarding our policies and business practices, please review the following pages:
Important Notice: TruLine Medical serves verified professional accounts, including licensed healthcare professionals, medical practices, research laboratories, and other approved organizations. Customers are responsible for ensuring all purchases and use of products comply with applicable laws, regulations, and professional standards.