Privacy Policy

Effective Date: April 2026
Last Updated: April 2026

TruLine Medical (“TruLine Medical,” “we,” “our,” or “us”) values your privacy and is committed to protecting the information you provide when using our website, creating an account, requesting information, or purchasing products. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect

Depending on how you interact with TruLine Medical, we may collect information including:

  • Name
  • Business or organization name
  • Email address
  • Telephone number
  • Billing and shipping addresses
  • Professional or business verification information
  • National Provider Identifier (NPI), when applicable
  • Payment information processed through our secure payment providers
  • Order history
  • Communications with our support team

2. Website Information

Like most websites, we automatically collect certain technical information to improve website performance and security.

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Referral sources
  • Date and time of visits

This information helps us improve website functionality, troubleshoot technical issues, and better understand website usage.

3. How We Use Information

We may use collected information to:

  • Create and manage customer accounts.
  • Verify customer eligibility.
  • Process orders and invoices.
  • Provide customer support.
  • Respond to inquiries.
  • Improve our website and services.
  • Maintain website security.
  • Comply with legal obligations.
  • Communicate important account or order updates.

4. Payment Information

Payment information is processed through secure third-party payment providers. TruLine Medical does not store complete credit card information on our servers.

5. Cookies & Analytics

Our website may use cookies and similar technologies to improve functionality, remember user preferences, analyze website traffic, and enhance the customer experience.

We may also use trusted analytics providers to better understand how visitors interact with our website.

6. Information Sharing

TruLine Medical does not sell your personal information.

Information may be shared only as necessary with trusted service providers that assist with:

  • Payment processing
  • Shipping and logistics
  • Website hosting
  • Email communications
  • Customer support
  • Legal or regulatory compliance

These providers receive only the information reasonably necessary to perform their services.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect customer information. While no method of electronic transmission or storage is completely secure, we continuously work to protect the information entrusted to us.

8. Data Retention

We retain customer information only for as long as reasonably necessary to operate our business, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information maintained by TruLine Medical. To submit a privacy-related request, please contact us using the information below.

10. California Privacy Rights

California residents may have additional privacy rights under applicable California privacy laws. Requests regarding those rights may be submitted using the contact information below.

11. Changes to This Policy

TruLine Medical may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last Updated” date.

12. Contact Us

TruLine Medical
9530 Hageman Rd #328
Bakersfield, CA 93312

Email: [email protected]
Phone: (877) 978-7836