Terms & Conditions
Effective Date: April 2026
Last Updated: April 2026
These Terms & Conditions govern your access to and use of the TruLine Medical website, customer account services, ordering process, invoices, products, and related services. By accessing this website, creating an account, submitting an order request, paying an invoice, or purchasing from TruLine Medical, you agree to these Terms & Conditions.
1. Company Information
TruLine Medical (“TruLine Medical,” “we,” “our,” or “us”) supplies quality-controlled products to approved customer accounts and qualified organizations. TruLine Medical operates through an account-based ordering model and reserves the right to review, approve, decline, suspend, or terminate customer accounts at its discretion.
2. Eligibility & Approved Accounts
Purchasing from TruLine Medical is limited to approved customer accounts. Customers may be required to provide business information, professional credentials, National Provider Identifier (NPI), licensing information, or other supporting documentation before ordering privileges are granted.
By creating an account or submitting an order request, you represent that all information provided is accurate, current, and complete. TruLine Medical may request additional information at any time to verify account eligibility.
3. Account Responsibilities
You are responsible for maintaining the confidentiality of your account login credentials and for all activity that occurs under your account. You agree to notify TruLine Medical promptly if you believe your account has been accessed or used without authorization.
TruLine Medical may suspend or terminate account access if we believe account information is inaccurate, outdated, incomplete, unauthorized, or otherwise inconsistent with these Terms.
4. Orders & Order Acceptance
Submitting an order request through the website does not guarantee acceptance or fulfillment. All orders are subject to review for account status, product availability, pricing, shipping information, payment status, and order accuracy.
Once an order has been reviewed and accepted, TruLine Medical may issue an electronic invoice to the email address associated with the customer account. Orders are not released for fulfillment until payment has been received and verified.
TruLine Medical reserves the right to refuse, cancel, delay, or modify any order at its discretion.
5. Pricing & Payment
Prices are subject to change without notice. Quotes, invoices, and product availability may vary depending on inventory, customer account status, supplier availability, and other business factors.
Payment instructions will be included with each invoice. Accepted payment methods may include credit card, ACH, wire transfer, or other approved payment options depending on customer account status. Orders begin processing only after payment has been received and verified.
Customers are responsible for any applicable taxes, shipping charges, processing fees, bank fees, or other costs associated with an order unless otherwise stated in writing.
6. Product Availability
Product availability is not guaranteed. TruLine Medical may discontinue, modify, limit, or substitute products at any time. If an ordered product is unavailable, TruLine Medical may contact the customer regarding alternatives, delays, credits, refunds, or cancellation.
7. Product Information & Documentation
Product descriptions, specifications, Certificates of Analysis, lot information, storage recommendations, and related documentation are provided for informational purposes only. Customers are responsible for reviewing all available information and determining whether a product is appropriate for their intended lawful application.
TruLine Medical does not warrant that product information is complete, current, or suitable for any specific purpose. Customers are responsible for determining whether additional testing, documentation, or review is necessary.
8. Customer Responsibilities
Customers are solely responsible for ensuring that the purchase, possession, storage, handling, evaluation, distribution, and use of products obtained from TruLine Medical complies with all applicable federal, state, and local laws, regulations, licensing requirements, professional obligations, and internal policies.
Customers are responsible for maintaining appropriate qualifications, documentation, procedures, and controls related to products purchased from TruLine Medical.
9. No Medical Advice
Information provided by TruLine Medical, including website content, product information, documentation, communications, and support responses, is not medical advice, treatment guidance, prescribing instruction, diagnostic information, or clinical recommendation.
TruLine Medical does not provide medical care, prescribe products, diagnose conditions, recommend treatment protocols, or establish any provider-patient relationship.
10. Regulatory Status
TruLine Medical is not a compounding pharmacy, dispensing pharmacy, medical provider, or FDA-registered outsourcing facility under Sections 503A or 503B of the Federal Food, Drug, and Cosmetic Act unless expressly stated otherwise in writing.
Customers are solely responsible for determining all regulatory obligations associated with products purchased from TruLine Medical.
11. Shipping, Delivery & Returns
Shipping, delivery, returns, refunds, damaged shipments, and related order issues are governed by our Shipping, Delivery & Returns policy, which is incorporated into these Terms by reference.
12. Website Use
You agree not to misuse this website, attempt unauthorized access, interfere with website functionality, submit false information, copy website content without authorization, or use this website for unlawful purposes.
TruLine Medical may restrict, suspend, or terminate website access at any time without notice.
13. Intellectual Property
All website content, text, graphics, logos, product names, designs, images, documents, and other materials are owned by or licensed to TruLine Medical and are protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or use any content without prior written permission.
14. Third-Party Links
This website may contain links to third-party websites or services. TruLine Medical is not responsible for third-party content, privacy practices, policies, products, services, or transactions.
15. Disclaimer of Warranties
The website, services, products, content, and documentation are provided on an “as is” and “as available” basis to the fullest extent permitted by law. TruLine Medical disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, and suitability for any specific use.
TruLine Medical does not warrant that the website will be uninterrupted, secure, error-free, or free from harmful components.
16. Limitation of Liability
To the fullest extent permitted by applicable law, TruLine Medical shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages arising from or related to website use, account access, order processing, product purchase, shipment, storage, handling, evaluation, distribution, or use.
Following delivery, the customer assumes responsibility for all storage, handling, documentation, compliance, evaluation, and use of products purchased from TruLine Medical.
17. Indemnification
You agree to indemnify, defend, and hold harmless TruLine Medical, its owners, officers, employees, agents, contractors, suppliers, and affiliates from and against any claims, losses, damages, liabilities, costs, expenses, or demands arising from your account, order, purchase, possession, storage, handling, distribution, use, misuse, violation of law, violation of these Terms, or infringement of any third-party rights.
18. Account Suspension or Termination
TruLine Medical may suspend, restrict, or terminate any customer account at any time if we determine that account information is inaccurate, documentation is insufficient, payment issues occur, suspicious activity is detected, these Terms are violated, or continued account access is not in the best interest of TruLine Medical.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Wyoming, without regard to conflict of law principles.
20. Dispute Resolution
Any dispute arising from or related to these Terms, the website, customer accounts, orders, products, or services shall first be addressed through good-faith communication with TruLine Medical. If a dispute cannot be resolved informally, the parties agree that any legal action shall be brought in a court of competent jurisdiction located in Wyoming, unless otherwise required by applicable law.
21. Changes to These Terms
TruLine Medical may update these Terms & Conditions at any time. Updated terms will be posted on this page with a revised “Last Updated” date. Continued use of the website, continued account access, or continued purchasing after updates are posted constitutes acceptance of the revised Terms.
22. Contact Information
If you have questions regarding these Terms & Conditions, please contact us:
TruLine Medical
9530 Hageman Rd #328
Bakersfield, CA 93312
Email: [email protected]
Phone: (877) 978-7836